CRM for E-commerce. A powerful tool for repeat sales, returning customers and boost conversion rates.
The client - is Toyexpress, a children's toy online shop
We've developed a custom CRM system. All orders from various sales channels are configured to display in one place. Furthermore, we developed modules for warehouse and parcel management. All processes like goods supply, orders delivering or forwarding are managed from the same unified interface. We also automated the changes synchronization between all channels (order status, payment status, product number change, etc).
Custom CRM system is adapted to all types of devices
A single workspace to process orders for managers. Integration with trading platforms like Prom.ua, Rozetka.com.ua, Price.ua, PrivatMarket, and the Toyexpress.com.ua custom e-commerce website (the list of channels can be quickly expanded because of API flexibility). This reduced the time needed process a single order to less than 30 seconds.
A powerful tool for repeat sales and returning customers. Flexible CRM seamlessly connects all channels, so you can provide the best customer experience, no matter the medium: phone, email, or SMS.
When the order is processed, the tracking number is automatically created and the data is sent to the Nova Poshta and Ukrposhta delivery services. Warehouse workers collect orders according to the register and deliver them to the chosen Delivery service warehouse.
In-depth analytics that cuts across every сhanel of sales.
The ability to determine exactly where one or another box is located in the warehouse, how many products are available in stock, when the replenishment will arrive, etc.
Effective solution for accountants due to its in-app finance tools and seamless integration with third-party apps. Documentation creation, storage, and maintenance (all expenses, contracts, invoices, and customer details) in a single system.